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Sunday, October 25th, 2020

The state is developing fast and resultantly the people reposed faith in the government by re-electing :.Bhupinder Singh Hooda

INVC,, Haryana,, While giving priority to the high expectations of the people, Haryana Chief Minister, Mr.Bhupinder Singh Hooda today directed the Administrative Secretaries to  resolve public grievances in a time bound  manner and make it a part of the annual confidential reports of the officers.  He also directed them to ensure that they meet the people during the prescribed meeting hours and the calls of public representatives were attended promptly. The Chief Minister, who was addressing a meeting of Administrative Secretaries, here today, pointed out that they  should respond to the representatives of the public the same day and in future, this should not happen that some MP or MLA complains about being not responded by the government officers, he added. He also called upon them to also give top priority to the timely delivery of citizen centric services. He instructed them to be punctual in attending their offices and visit the field regularly so that there was more effective monitoring of the functioning. While reviewing functioning of various departments, Mr Hooda directed the officers to further improve the efficiency in citizen services. He said that instructions would be issued for time bound delivery of public services like issuance of birth and death certificates, new ration card, duplicate ration card, inclusion or deletion of family member, change of address for the ration card, issuance of certificates of Scheduled Castes or Scheduled Tribes or Other Backward Classes, resident certificates, learner or permanent driving licences, registration of property, light vehicles, providing new or temporary electricity connection, new water or sewerage connections, enhancement of sanctioned electricity load, providing copies of land records, girdawari and mutation and approval of building plans. He said that the officers should ensure   timely delivery of citizen services. Mr Hooda asked them to regularly inform him about the utilization of funds received from Government of India and progress on 13 flagship programmes. He was informed that overall progress under the flagship programmes upto March 31, 2011 has been 78.7 per cent. The progress has been found to be more than 90 per cent in case of Rashtriya Krishi Vikas Yojana, National Horticulture Mission, MNREGA, Indira Awas Yojana, Sarv Shiksha Abhiyan, Integrated Child Development Services Programmes and National Social Assistance Program. Mr Hooda said that the state is developing fast and resultantly the people reposed faith in the government by re-electing, but the people have higher expectations. He asked the officers to be vigilant towards the peoples’ concern so that their expectation for the government could be met. We have to speed up and critically examine the functioning of the government, he added. “In some fronts, the state has become number one, but with the cooperation and support of the people and the officers, we are to become number one on all fronts”, the Chief Minister added. He also directed all the departments to frame checklists for citizen centric services so that the people could themselves evaluate the shortcomings in their applications and delay in services was reduced. Mr Hooda said that he would also review the functioning of all each department separately and two such meetings would be held daily. He asked the Administrative Secretaries to also promptly sort out the grievances of employees of their respective departments directed them to form Grievance Redressal Cell in all departments for resolving grievances of employees. He said that there should not be any delay  in routine works like medical and Travelling Allowance. Mr Hooda said that various forms in government departments and offices should be rationalized. He directed that unnecessary information should not be sought from the applicants and forms should be simplified and standardized. He also stressed for rationalization of technical specifications of items, qualifying requirements of suppliers and Detailed Notice for  Inviting Tender conditions for procurement of stores. He also reviewed the implementation of Chief Minister’s announcements, e-Governance and Litigation Policy. Mr Hooda expressed satisfaction that the state of Haryana has become the pioneer state by becoming the first State to implement “Har Samadhan”, the public grievances redressal system. He directed the officers to review the performance of their departments regarding Centralized Public Grievance Redressal and Monitoring System of Haryana.   The Chief Secretary Mrs Urvashi Gulati, Principal Secretary to Chief Minister Mr Chhatar Singh, Additional Principal Secretary to Chief Minister Dr K.K. Khandelwal, Deputy Principal Secretary to Chief Minister Mr R.S. Doon, Principal OSD Mr M.S. Chopra and OSD Mr B.R. Beri were also present in the meeting.



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