M.M.Khanna,
INVC,
Chandigarh,
DigiValetTM has crossed the Great Wall of China. The Andaz Hotel in Shanghai would be the first hotel in China to offer DigiValetTM experience to its guests. Andaz is a contemporary brand with an appeal that attracts young business travelers and is one of the newest additions to the Hyatt family. Founders Mr. Rahul Salgia and Mrs. Rachana Salgia see the China market as one of the most important markets globally, leading not only in customer service but also in technological innovation. Hence they have been working with local experts to adapt the DigiValetTM product to the requirements of Chinese consumers, and the complexities of Putonghua (Mandarin Chinese). Commenting on their new achievement Mr Rahul Salgia stated that “The journey to this day has been challenging and interesting as well. There were a lot of new things to learn such as language, culture, business practices, laws of land and a lot of things to unlearn too. Everyone at team DigiValetTM has worked very hard to reach this milestone. The development team has spent countless nights to build a complete new Chinese version of DigiValetTM whether it is from front end or server software to even reporting tools; every single thing has been adapted to work in Mandarin.” He further adds “The sales team and technical pre sales team made multiple visits to China in the past few months to demonstrate the product, explain the features and understand the needs of the market. China is a market with a huge need for innovative ideas and differentiation due its meteoric growth, resultingin a US$44 billion hospitality industry with 2.5 million hotel rooms. DigiValetTM is determined to become the most admired hospitality brand in China in the coming years.
