Dr. Jitendra Singh, Union Minister of State for Personnel, Public Grievances and Pensions has said the government is dedicated to service of the people of India in a true sense. Addressing a Press Conference here today to mark the Good Governance Day, Dr. Jitendra Singh said the government has been taking steps to ensure that the tax payers’ money, which is being spent through various schemes for benefit of the deserving segments, reaches them easily in required shape and measure in time.
“But this only is not enough. We strongly believe that the dignity and respect of the beneficiary is very important and it should not be allowed to be compromised in any way while implementing these beneficiary oriented schemes. It should not be that they feel obliged for the care the government takes of them. Rather it is the government who should feel privileged to be able to be of help its citizens in need,” said Dr. Jitendra Singh.
Department of Personnel and Training (DoPT), keeping this concept in the background, has taken many concrete steps for bring in citizen centricity to the core of all its delivery mechanisms. Important components have been included in training modules being imparted to government officials. Various employee welfare measures have been introduced to develop a sense of compassion and care among them for the citizenry for whom they are working.
“On this “Good Governance Day” I am announcing yet another step, an important one, for furthering this objective,” said Dr. Jitendra Singh.
“Today when a beneficiary has to access government schemes, he/she has to fill up lengthy forms, often complicated and give a lot of information repeatedly. On top of it they have to give affidavits and attested copies of a lot of documents as enclosures and wait for indefinite periods with their fingers crossed. Why cannot we have simpler forms seeking only essential information? Why should not we believe our citizens and only seek self attestation of information that they are submitting? It is our bounden duty to deliver services in time with least inconvenience. There is a need to have a critical look at the current procedures and forms in use in various Departments and Ministries in the government. There is a need to eliminate layers of decision making for adding speed to the disposal mechanism. There is a need to specify one page forms seeking essential information for upholding the dignity of our citizens,” he said.