Book general railway tickets directly from your mobile


The Indian Railways has introduced a groundbreaking feature that allows passengers to book general railway tickets directly from their mobile devices. This innovative change eliminates the need for standing in long queues at railway ticket counters, streamlining the ticketing process and enhancing the overall travel experience. Let’s delve into the details of this new feature and understand how it benefits railway passengers.

Revolutionizing the Ticketing System with Mobile Convenience

In an era where technology is rapidly transforming various aspects of our lives, the Indian Railways has taken a significant step forward by updating the UTS (Unreserved Ticketing System) on mobile app. This update is aimed at providing an easy and hassle-free ticketing facility for passengers traveling in ordinary class. With this enhancement, passengers can now buy tickets from the comfort of their homes, significantly improving convenience and accessibility.

How the Mobile Ticketing System Works

To utilize this feature, passengers need to download the UTS on mobile app, available for both Android and iOS platforms. The app is designed to be user-friendly, ensuring that even those who are not tech-savvy can navigate it with ease. Here is a step-by-step guide on how to book a general ticket using the app:

  1. Download and Install the App: The UTS on mobile app can be downloaded from the Google Play Store or Apple App Store.
  2. Register and Log In: Users need to register by providing basic information such as their mobile number and email address. Once registered, they can log in using their credentials.
  3. Select Booking Options: After logging in, users can choose the type of booking they want to make – journey, quick booking, season ticket, platform ticket, etc.
  4. Enter Journey Details: Passengers need to enter details such as the source and destination stations, date of travel, and the number of passengers.
  5. Payment: The app provides multiple payment options including UPI, debit/credit cards, and mobile wallets. Passengers can choose their preferred payment method to complete the transaction.
  6. Ticket Confirmation: Upon successful payment, the ticket is generated and can be viewed under the ‘Booking History’ section. Passengers can travel with the digital ticket shown on their mobile device.

Advantages of Mobile Ticketing

The implementation of mobile ticketing offers numerous benefits to passengers:

  • Time-Saving: Passengers no longer need to spend time standing in queues at ticket counters.
  • Convenience: Tickets can be booked from anywhere, anytime, eliminating the need to visit a railway station for ticket booking.
  • Contactless Transactions: Especially significant in the current health scenario, mobile ticketing ensures minimal physical contact, promoting safer travel.
  • Accessibility: The app is designed to be accessible to a wide range of users, including those who may not be well-versed in using smartphones.

Expansion of the Mobile Ticketing Scheme

Recognizing the success of the mobile ticketing system, the Bhopal Railway Division is actively working on expanding this scheme. A proposal is being sent to the Railway Board to further enhance this service and introduce additional features that could benefit a larger number of passengers. According to Senior DCM of the Railway Division, Saurabh Kataria, there has been a significant increase in the number of passengers using this facility. This continuous awareness campaign has resulted in over seven percent of passengers in the Bhopal division opting for mobile ticketing. The goal is to increase this number to ten percent by June.

Promoting Awareness and Adoption

To ensure that more passengers take advantage of this convenient facility, the Bhopal Railway Division is running a continuous awareness campaign. This campaign includes:

  • Workshops and Training Sessions: Educating passengers on how to use the UTS on mobile app effectively.
  • Posters and Flyers: Distributing informational material at railway stations and other public places.
  • Social Media Campaigns: Utilizing platforms like Facebook, Twitter, and Instagram to reach a broader audience and promote the benefits of mobile ticketing.
  • Collaborations: Partnering with local businesses and community organizations to spread the word about this facility.

Future Prospects and Enhancements

The Indian Railways is committed to continuously improving the mobile ticketing system. Future updates may include:

  • Integration with Other Services: Combining mobile ticketing with other railway services like seat reservations, meal bookings, and cab services.
  • Enhanced Security Features: Implementing advanced security measures to protect passenger data and payment information.
  • Offline Ticketing Options: Developing features that allow passengers to book tickets even without an active internet connection, further enhancing accessibility.

The introduction of mobile ticketing for general railway tickets marks a significant milestone in the modernization of the Indian Railways. This feature not only saves time and effort for passengers but also promotes a more efficient and user-friendly ticketing process. As the Bhopal Railway Division continues its efforts to increase awareness and adoption, it is evident that this initiative will play a crucial role in shaping the future of railway travel in India. Embrace the convenience of mobile ticketing and enjoy a seamless travel experience with the Indian Railways.


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